Politique de remboursement
Nous travaillons à traduire nos politiques en français. En attendant, la version anglaise sera la version principale.
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Last updated: June 3 2024
We keep a backup supply of glasses in case your order is late, lost, or damaged in transit. Even if you can't find a replacement elsewhere, we aim to ensure all customers get glasses in time for the eclipse. Read on for details and conditions.
On-time delivery guarantee:
If your order is late, we will send a free replacement with faster shipping or offer a refund. If your order does not arrive in time for the eclipse, we will issue a full refund. To request a replacement or refund, contact us with your order number.
Note: This guarantee does NOT apply if you enter an invalid address. Some common errors include spelling mistakes, missing apartment numbers, and incorrect addresses.
We can only send replacements and/or refunds if the courier tracking shows that your shipment was late or lost in transit. If the tracking wrongfully indicates that the item was delivered, but you cannot find the package, please contact the courier.
Finally, we cannot guarantee on-time delivery if extreme events outside of our control occur. These include but are not limited to: Extreme weather, acts of violence, worker strikes, and more. We are dependent upon on our partners to help support our business activities.
Damaged shipments:
If your package is damaged during transit, we will send you a replacement or fully refund your purchase and shipping charges. Contact us with your order number and a picture of the damage. We need a picture so the shipping company can reimburse the damages.
For all other refund and return reasons:
If your order has not yet been shipped, we accept cancellations in nearly all cases. However, if your order has already been sent, we may be unable to provide a refund in the following scenarios:
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We may not offer rebates if you find lower prices elsewhere. You are always free to research better prices before you buy. Additionally, we cannot price-match competitors selling counterfeits or who fail to promise on-time delivery like we do; buying legitimate product and shipping orders quickly significantly increases our costs compared to other stores that do not offer the same level of service.
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We may not offer discounts or rebates if our prices go up or down. If we run out of stock early, we raise prices to slow down sales and prevent our staff from being overloaded with orders that we cannot pack on time. If we have too much stock on hand, we lower prices to ensure we sell out in time for eclipse. We hope you understand that we take on financial risk in buying inventory that has to be sold by a certain deadline, while we also try to keep last-minute customers happy with items in stock unil the very end.
- No refunds for factors outside of our control if you are unable enjoy the eclipse as a result. This includes events like, but not limited to: acts of God, customers who lose or damage their own glasses after successful delivery, postal union strikes that cause packages to be delayed, civil unrest or acts of violence, and so on.
All return requests are subject to approval and may or may not be accepted, except where required by law. To request a return, contact us with the subject line "Return request", your order number, and a reason. If approved, we’ll send you instructions on how and where to mail the return, typically by dropping it off at the nearest Canada Post location.
Refund processing times:
For late, lost, and damaged shipment refunds, we prioritize your issue and aim to complete the approval process and issue a refund within 24-48 hours.
For regular returns, your refund will be issued when we recieve your item at our address, typically within 2-5 business days. Afterwards, your bank should finish processing the reversal within a few business days.
From start to finish, we aim to finish the refund process within a week of recieving your request. If more time has passed since we approved your request, contact us again to follow up on your issue and we'll do our best to make it right.